Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00045148 You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section

Pre-Employment Testing is required PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information. SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en GENERAL DESCRIPTION: Perform highly complex (senior-level) systems administration work involving maintaining the upkeep, configuration, and reliable operation of systems. Installs and upgrades computer components and system software. Work directly with computer hardware and software, including installation, maintenance, and data recovery. Work is performed under limited supervision with considerable latitude for the use of initiative and independent judgement. The following Military Occupational Specialty codes are generally applicable to this position. https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf Applicants must fully complete the summary of experience to determine if minimum qualifications are met. ESSENTIAL DUTIES / RESPONSIBILITIES: 1. Perform troubleshooting support of over 40 different systems hardware, software and networking issues to include investigative and intelligence databases and systems. 2. Respond to incident and problem calls, and processes service requests and tasks. 3. Install, configures, maintains, and administers servers, operating systems, and applications within a Windows Active Directory environment. 4. Support operational, technical and system requirements for the location, installation, operation, and maintenance of servers. 5. Coordinate, plan, and schedule the installation of or training for new or revised systems, including investigative and intelligence databases and systems, and define business process requirements. 6. Define and manage the roles and access privileges of individual network entities users and devices within a variety of applications to prevent unauthorized access. 7. Collaborate with cross-functional teams, including Information Technology, Cyber Security, and Innovation and Data Office, to gather requirements, provide technical insights, and contribute to the overall design and development process. 8. Assist with analysis and evaluation of existing information technology and systems processes associated with system software and hardware technology planning, development, implementation, security, and interfaces. 9. Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies. 10. Perform other duties as assigned. Qualifications: GENERAL QUALIFICATIONS and REQUIREMENTS: Education Graduation from a standard high school or equivalent is required. Graduation from an accredited four-year college or university with major course work in Computer science, management information systems, or a related field is preferred. Experience Minimum of six (6) years experience performing systems administration or technical support for criminal intelligence information systems and database with at least one (1) year at the Texas Department of Public Safety. Substitution Note: One (1) year of education may be substituted for One ( ) year of verifiable experience. Licensure and/or Certification Must possess a valid driver license from state of residence. Regulatory knowledge Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies, and procedures. Technology Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems (e.g. CAPPS, SharePoint, CJIS, Teams) and be able to learn new software/systems. Ability to recognize, analyze, and resolve complex technical issues; to use network management, administration, and other system administration tools. Interpersonal Skills Must demonstrate an ability to exercise poise, tact, diplomacy, and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPS core values: Integrity, Excellence, Accountability, and Teamwork. Organizational and Prioritization Skills Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness, or professionalism. Presentation/Communication Skills Must be able to construct and deliver clear, concise, and professional presentations and/or communications to a variety of audiences and/or individuals. Research and Comprehension Must demonstrate ability to quickly and efficiently access relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner. Analytical Reasoning/Attention to Detail Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships, and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems. Confidentiality and Protected Information Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance, and dissemination of information. Safety Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices. Schedule and/or Remote/Telecommuting work and/or Travel Availability for after-hours, weekends, holidays, overnight and emergencies is (or may be) required. Telecommuting up to five (5) days per week. Travel statewide. PHYSICAL and/or ENVIRONMENTAL DEMANDS:The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Environment: Office/Indoors and Vehicles Ambulatory skills, e.g. stand, walk, sit, reach, climb, balance, kneel; Hand-eye coordination and arm/hand/finger dexterity; Ability to speak, hear, and exercise visual acuity; Ability to transfer weights of up to Fifty (50) pounds anticipated for this position; Driving requirements: Moderate up to thirty [30%]. State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/ A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change. A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless