Description

SAIC is seeking a skilled Microsoft Exchange Online Technical Support Engineer to support the US Army 365 (A365) End Users. In this role, you will be responsible for providing exceptional technical support for Exchange Online services, ensuring that our clients receive timely and effective solutions to their issues. You will collaborate with other technical teams and contribute to the overall improvement of our support processes.

NOTE: This is a fully Remote / Work from Home position

Job Description:

• Provide expert technical support for Exchange Online to internal and external customers.

• Troubleshoot and resolve issues related to email, calendar, and collaboration features.

• Assist with the configuration and management of Exchange Online settings.

• Monitor system performance and identify areas for improvement.

• Collaborate with engineering and product teams to escalate and resolve complex issues.

• Document support processes, solutions, and knowledge base articles.

• Stay updated on the latest Exchange Online features and best practices.

Qualifications

Required Education and Experience:

• Bachelor's and nine (9)+ years of related experience; additional four (4) years of experience accepted in lieu of degree.

• Deep understanding in Exchange architecture and troubleshooting skills with Exchange, Transport, Client Access, Disaster Recovery, and Devices syncing.

• Experience with Exchange (2010,2013, and 2016); Experience with Windows Server (2012 and 2016).

• Administrating Exchange 2016 and Exchange Online, Administrating Microsoft 365, and Microsoft 365 Security.

• Experience with Microsoft Office Applications, Outlook (2010, 2013, and 2016), and Outlook for (IOS, Windows, Android, and MAC).

• Windows Server concepts and administration Active Directory, Group Policy Management, and Networking (HTTP, DNS, TCP, IP).

• Experience with O365 Security and Compliance related technologies (eDiscovery, DLP, ATP, OCAS, etc.)

Required Certifications:

• Microsoft 365 Certified: Administrator Expert (MS-102)

• Microsoft 365 Certified: Fundamentals (MS-900)

• DoD 8570 IAT certification, Level I or higher, such as A+ CE, Network+ CE, Security+ CE, CASP+, etc

Required Security Clearance:

• Must have an active secret clearance, with the ability to obtain a top secret clearance after first day of employment

Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2412424

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability